MSA Certification - Services /EN 14804
Introduction
This European Standard is intended to be used by language study tour providers and certification bodies for
conformity assessment activities to assist clients to make an informed choice of language study tour
programmes, and to increase the likelihood of expectations being met and of satisfaction being enhanced.
Language study tour providers will also benefit from better informed clients.
Scope
This European Standard specifies requirements for language study tour providers, including schools, tour
operators and agents.
In particular, this European Standard specifies quality service levels for classroom based face-to-face
language teaching abroad, and any related services, including accommodation, leisure programme and
travel services, that can make up language study programmes.
Certification
MSA Certification Unit offers certification against the European standard MSA EN 14804 to Language Study Tour Providers that adopt systems based on the requirements of the stanadard. For further info contact the Head of Certification
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